The Parliament today set to out discuss the latest Cellular Mobile Quality of Service Performance Assessment Report for all the mobile phone operators in Kenya. The report prepared by the Communications Commission of Kenya (CCK) points out quality of service compliance by mobile phone operators.
CCK requires that of the eight quality of service parameters an operator is expected to meet or exceed the threshold of at least seven of those. For the period 2010-2011, no mobile operator in the country met the quality of service target set by the operator at 80%. Safaricom, Airtel and Essar Limited all scored 75% with Telkom Kenya scoring 50%.
During today’s session, the Rarieda member of parliament, Nicolas Gumbo sought an answer from the Minister of Information whether or not mobile phone operators in Kenya are doing a satisfactory job. The legislator wants the ministry to ensure that Kenyans, and all mobile phone users in Kenya, get value for every cent they spend on these networks.
The regulator has announced that it will be dropping mobile termination rates (MTR) in July from the current Sh2.21 to Sh1.44 a minute. MTR is the amount of money an operator pays other operators when its subscribers call the other network and a drop in the amount could witness competition and lower calling rates for subscribers.